Suchy MIPS, Barcode Solutions, Questions and Answers

Questions and Answers BENS Printserver

Here, you will find a list of the most frequently asked questions together with the suitable answers.

Should you, nevertheless, find no fitting answer to your questions, please contact us. Our Support Team will gladly come to your assistance at any time.

I have received a new BENS Server and cannot establish a connection.

Each BENS Server is delivered with the IP-address and the subnet mast
To adapt the IP-address of BENS to your network, connect BENS to the local network and enter in one of your computers an IP-address, which only differs by the last numeric keypad, e.g. Then, start your Internet browser and enter into the address window. Now you can log in on BENS and change the IP-address.

What is the initial password for BENS?

BENS G3 up to OS 3.x has no initial password (just leave field empty). The initial login on the OS4 is carried out with the user name admin and the password admin.

I cannot remember the IP-address of BENS. What can I do?

Try the program BENS Finder.
This program (no installation necessary) searches in the network for all BENS Servers. For this, the BENS Server to be found has to be active and no router must hang between BENS and the Client, on which the program was started.

I cannot log in on BENS, because I have forgotten the password. How can I reset the password of BENS?

You can only reset the password of BENS directly on the server, however not remote via the browser. Connect BENS with a monitor and a USB keyboard. After BENS was started, log in with the user name reset and the password reset. You will now be asked whether you want to reset the password. Enter no and the password will be reset.

How does the Master / Slave System work?

Master and Slave are 2 identical BENS Servers that are simultaneously active in the net. Each of the servers has its own IP-address and both servers communicate with each other. The Master regularly creates its own mirror on the Slave. When the Slave can no longer contact the Master, it will send an E-Mail with the respective notification to the administrator, takes over the IP-address of the Master and thereby allows smoothly running productive operations. When the Master was repaired and is back in the net, the Slave gives up the IP-address of the Master and returns to the standby mode.
The Master will also send an E-Mail to the administrator, should it no longer be able to contact the Slave.

Will I also have to buy licenses for the Slave?

No, only the Master licenses are chargeable.

Can I reprint print jobs?

Yes, print jobs can be reprinted, also on printers different to the originally used target printer. Up to OS 3.x only the processed print jobs (output jobs) can be reprinted. From OS4 upwards, also the unprocessed input jobs can be reprocessed and reprinted.

Can I print out print jobs with a delay?

Yes, print jobs can be buffered on the BENS Storage or also on an external drive and later be put out on the selected printer via the follow me system

How many different filters can I define per virtual printer?

There is a limit to the number of filters per virtual printer. Realistically, from experience rarely more than 4 to 5 filters per virtual printer are employed.

What is a virtual printer?

A virtual printer on BENS is a connection port via which print data can be received from emitting stations (e.g. via Socket, LPR or SMB). In the net data traffic these connections act like real printers, therefore the name "Virtual Printers".

Is the sequence kept with mass print jobs?

BENS put out all print jobs in the same sequence as they arrive on the virtual printer. However, this means that when several different print stations (e.g. clients) simultaneously send numerous print jobs to the same virtual printer, the final sequence can no longer be foreseen. But the sequence of the respective client will always be kept.

How many printers can be defined on BENS?

On one BENS up to 500 printers can be defined. However, for performance reasons one hardware appliance is shared for only a maximum of 50 printers. Who installs more printers on one hardware appliance runs the risk of performance losses.

In how many languages is the WEB-Interface delivered?

Up to OS 3.x the languages German and English are supported. From OS 4.x, the following languages are supported: German, English, French, Spanish, Italian, Polish, Russian, Chinese and Japanese.

How are the filters licensed?

Filters, as a rule, are licensed per virtual printer.

Can licenses be added subsequently?

Yes, licenses can be subsequently added at any time. BENS adds up all licenses and administrates them together.

Are filter licenses allocated to one defined Virtual Printer?

No. When one license is allocated to a virtual printer, it is marked as being in use in the BENS administration system and the number of readily available licenses decreases. When the filter is deleted by the virtual printer, this license is released and can then be allotted to a different virtual printer.

I cannot save a newly installed Virtual Printer, because there are not enough licenses. What does that mean?

That means, not enough licenses are available. For example, if you have 10 licenses for one filter and this filter was already allocated to 10 different virtual printers, it is not possible that an eleventh virtual printer can be created with this filter.

How many configurations can I define for one filter?

You can define an unlimited number of configurations for one filter.

I can only print my applications via LPR. However, we are using a system in the network that accepts print data via Socket, only. Can I solve this problem with BENS?

Yes, you can solve this problem using BENS. Create a virtual printer with the connectivity LPR and a printer with the connectivity Socket and connect those with each other. BENS will automatically carry out a protocol conversion.

Is BENS suitable for mass printing?

Yes, BENS is suited for mass printing. In this case, we recommend choosing a virtual appliance on VMWare, XEN or Microsoft HyperV. In virtual environments, BENS can be allotted with far more resources (processors, working memories, hard disk memory) than on a hardware appliance.

How many drivers will I need to use BENS?

BENS does not use drivers. Before using it, you should check which printer languages are supported by the filter you wish to employ.

Which are the filters BENS can operate with?

The list of the currently available standard filters can be found on our homepage under

Can I order now filters?

Yes, new filters can be ordered as required.

How does mobile printing work with BENS?

Each virtual printer on BENS can optionally be defined as a mobile printer. These printers are then visible on IOS-devices that operate in the same network. With the Follow me functionality, it can be made sure that for all users only one mobile virtual printer is visible. However, the users can fetch their printouts from the printer of their choice.

How can I define a printing process with BENS (e.g. for barcode printing from SAP®)?

First, you create a printer to receive the processed print data. Then, you create a virtual printer and connect it with the previously created target printer. The, you add the filters to be used in the required sequence to the definition of the virtual printer. When the filter can be configured, you select the filter configuration suitable for this process. Filters, configurations and licenses, if not readily available, have to be uploaded on BENS, previously.

Is barcode printing with BENS SAP®-compatible?

Yes, barcode printing with the BENS filter is SAP®-compatible.

What is the task of the Unicode Filter?

The Unicode Filter converts Unicode-encoded print data in such a way that they can be printed out on printers that do not support Unicode. At the same time, BENS provides the font ANDALE with approx. 60.000 characters, enabling Unicode printing in various script languages.

Can filters be combined with each other?

Yes, filters can be combined with each other. One combination often used is for example Barcode and Unicode or Macro and CarbonCopy.

What are filter configurations and what are they for?

Filter configurations are files in the XML format that can be used to control the filter operations. For example, a configuration for the Macrofilter contains information about which macros are printed on which pages. For each filter, an unlimited number of configurations can be defined. For each virtual printer, only one configuration can be defined per filter.

Will BENS save the print jobs?

Yes, BENS will save all print jobs together with their status.

How many print jobs will BENS save?

The number of print jobs that are saved on one side depend on how much hard disk memory is available, and on the other side depend on which settings were made by the administrator in this case. Controllable are: age of the print jobs, number of print jobs in the spool and unused hard disk memory. Should one of the defined criteria be exceeded, the system will begin to delete print jobs that no longer match these defined criteria.

How will I be informed should Master or Slave no longer be functional?

Should Master or Slave no longer work, the functioning server will send an E-Mail information to the administrator. The E-Mail address of the recipient will be included in the configuration of BENS.

Can I create a PDF-file with BENS?

Yes, optionally PDF-files can be created with BENS.

How can I shut down BENS?

Up to OS 3.x BENS can only be shut down by interrupting the energy supply. From IS 4.0 upwards, you can select Settings / System / New Start or Settings / System / Shut Down.

How can I protect my system from a server failure?

A protection against hardware appliance failures can be granted by installing a Master / Slave System with 2 servers. A virtual appliance is best protected by regularly creating a snapshot. In both cases, a regular backup should be created with BENS board means.

How will the application know that a printer is no longer running correctly?

BENS supports the SNMP protocol. Via this protocol, the printer transfers its status to BENS. BENS then passes this status on to the printing instance. Prerequisite is that all communication nodes support the SNMP protocol. From BENS OS 4.0 upwards, the protocol can be switched on or off separately for each virtual printer.

Which print protocols are supported by BENS?

BENS supports the following protocols: LPR, Socket, SMB, IPDS (fee required), AirPrint (fee required) and SNMP.

Contact Information

  • Suchy MIPS GmbH
    Prinzregentenstraße 128
    81677 München
  • + 49 (0) 89 - 944 19 77 - 0
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